Some things are not meant to be interrupted and that’s why you need to swap your old DStv decoder for a new one. In order to continue serving you better, we have upgraded the software on our decoders which means that the old decoder boxes you have will stop working.
Due to the continuous advancement in technology, decoders, like other electronic goods, such as computers and mobile phones become outdated and incompatible with new technology after a few years. The old legacy decoders are not able to “run” the latest software used for the DStv signal to be delivered, and hence will no longer be able to receive a signal once the software upgrade is implemented.
From 28th February, channels will be dropped daily on the old decoder boxes. For this reason, you should take your old boxes to our MultiChoice office or ANY of our dealers for a new one before February 28th 2015.
If your subscription was active from August – September 2014, you can exchange your old decoder for FREE. If not, you will have to pay FULL PRICE for a new decoder that works.
The deadline is 28th February, 2015.
There will be no extensions. This is the final call for you to swop your decoder. To ensure continued delivery of the latest technology to its subscribers, MultiChoice Africa is undertaking a process of upgrading its subscribers’ decoders from old legacy decoders to new secure DStv decoders.
Freeview bouquets do not qualify. The bouquets that qualify are: Access, Family, Compact, Compact + and Premium.
The outdated decoders, which are not compatible with latest technology or software to secure MultiChoice platforms, are DSD 910’s, DSD 920’s, DSD 933, DSD 990’s and MC DSD (Single view, 660, 720 & 720i), Dual view 820, SDPVR 3001.
Subscribers may send a representative to make the swap, but the representative must have a letter from the subscriber authorizing them to do the swap out on their behalf; MultiChoice might contact the subscriber to verify the account.
The swap can be undertaken at all MultiChoice Nigeria branches and accredited dealers across the country.